Refund and Returns Policy

Refund and Returns Policy

At Tikdetik.online, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward refund and return policy:

1. Eligibility for Returns: You can return most items within 30 days of delivery for a full refund, provided they are unused and in their original packaging.
2. Non-Returnable Items: Certain items, such as personalized goods and perishable products, are not eligible for returns.
3. Return Process: To initiate a return, please contact our customer service team at [email@tikdetik.online
   ]. We will provide you with a return authorization and instructions on how to send your item back.
4. Refund Processing: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
5. Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund at no additional cost.

For any questions or further assistance regarding our refund and returns policy, feel free to reach out to our customer support team. Thank you for shopping with us!